You need to prioritise complaints based on their severity- high, medium or low. This ensures proper record maintenance and tracking. Highlighting warranty or AMC (annual maintenance contract) of different Monitored to ensure customer satisfaction as well as the workforce’s diligenceĪppropriate colour coding is to be used for It is important that services so provided be Must-Have Online Complaint Management System FeaturesĬomplaint management software assesses helps analyseĪnd respond to custumer issues to improve/retain brand image. A complaint management software helps in assigning and resolving common concerns before they start to impact your customer retention rate.Ĭustomer complaint management systems perform the dual function of managing customer complaints as well as improving employees’ productivity. Most online customer complaint systems offer a single interface for receiving complaints, tracking and resolving them as well as minimizing the possibility of such complaints arising again in the future.
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